Offly and Co ("Offly," "we," "us," or "our"), operating the website offly.in (the "Site"), respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our Site or placing an order with us, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information you provide directly
- Name (first and last name)
- Email address and phone number
- Shipping and billing address
- Order and payment details (payment is processed securely by our payment partners; we do not store full card details)
- Information you provide when contacting support, writing a review, or subscribing to our newsletter
Information collected automatically
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies
Information from third parties
- Information from payment gateways, shipping partners, and analytics or marketing platforms we use to operate the Site
How We Use Your Information
- Process and fulfil your orders, including shipping, billing, and customer support
- Communicate with you about your order, account, or enquiries
- Send promotional emails or offers, where you have opted in — you can unsubscribe anytime
- Improve our Site, products, and customer experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
Sharing of Information
We do not sell your personal data. We may share your information with:
- Service providers who help us operate our business (logistics/courier partners, payment gateways, email/SMS providers, website hosting)
- Legal authorities, when required to comply with a legal obligation, court order, or government request
- Business transfers, in the event of a merger, acquisition, or sale of assets
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements.
Cookies
Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how our Site is used. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly if cookies are disabled.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at offlyofficial@gmail.com.
Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
